Terms of Service

Article 1

Scope and who we are

These Terms of Service apply to every offer we make and every distance contract concluded between us and you through vieirahome.com. In these terms, “we”, “us” and “our” mean JMax B.V.; “you” means the person using the shop or placing an order.

We make these terms available before you order, in a form you can save and reproduce. Where any provision conflicts with consumer law that applies to you, that law prevails and the rest of these terms remain in force.

Article 2

Who can order

You may order from us if you are at least 18 years old and legally able to enter into a binding contract.

If you order on behalf of a business, you confirm that you are authorised to bind that business. In that case the provisions of these terms that refer to consumer rights – in particular the right of withdrawal in article 8 – do not apply to you.

Article 3

How a contract is formed

Product listings in our shop are an invitation to order, not a binding offer. A contract between us comes into existence in three steps:

If we cannot accept your order – because an item is out of stock, we cannot verify your payment, or the order appears fraudulent – we will tell you and refund any amount already taken. We are not obliged to give a reason.

Every contract is concluded subject to the availability of the products concerned. Where an order is placed electronically, we take appropriate technical and organisational measures to secure the transmission of your data and to provide a safe payment environment.

Article 4

Product information and images

We describe our products as accurately as we can, in enough detail for you to judge whether a product suits you. Photographs are a truthful representation of what we sell, but we cannot guarantee that the colours on your screen match the product exactly.

Natural materials such as wood, stone, rattan, linen and ceramics differ from piece to piece. Small variations in grain, tone, texture or finish are a characteristic of the product, not a defect.

Weights, measurements and capacities are approximate unless stated otherwise. Accessories and props shown in a photograph are not included unless the listing says so. Obvious errors or mistakes in a listing do not bind us.

Article 5

Prices, taxes and duties

All prices are shown in the currency displayed at checkout and include VAT where applicable. Shipping costs are shown separately before you complete your order.

We may change our prices at any time, but a change never affects an order we have already accepted.

Deliveries outside the European Union

Import duties, customs clearance charges and local taxes may be levied by the destination country. These are not included in our prices and are payable by you as the recipient, unless the checkout states explicitly that duties are prepaid. The carrier normally collects them on delivery. Please check the rules that apply in your country before ordering.

Article 6

Payment

Payment is due in full when you place your order. We accept the payment methods shown at checkout.

Payments are handled by our payment providers in their own secure environment. We never see or store your full card details. Your bank or card issuer may carry out its own security and fraud checks, which can delay or decline a transaction – that is outside our control.

You must tell us promptly if any of the payment details you have given us are inaccurate. We remain the owner of the goods until payment has been received in full.

Article 7

Shipping and delivery

We take the greatest possible care in receiving and fulfilling orders. The place of delivery is the address you give us at checkout.

Delivery times shown on the site and at checkout are estimates, not guarantees, and exclude weekends, public holidays, and delays caused by carriers or customs. We fulfil accepted orders promptly and in any event within 30 days, unless a longer delivery period has been agreed. If we cannot meet that period, we will tell you, and you may cancel the affected order at no cost and receive a refund within 14 days.

You are responsible for giving us a complete and correct delivery address. If a parcel is returned to us because the address was wrong or incomplete, or because it was not collected, we will refund the goods minus the shipping costs incurred, or resend the parcel once you have paid new shipping costs.

If you need to correct an address after ordering, email us as soon as possible during our support hours – we can usually only change an address before the parcel is handed to the carrier.

Risk of loss or damage passes to you when you, or someone you have nominated other than the carrier, takes physical possession of the goods. Full details are on our Shipping Policy page.

Article 8

Returns, cancellation and refunds

If you are a consumer in the EU, you have the right to withdraw from your purchase within 14 days of delivery, without giving a reason. You then have a further 14 days to send the goods back.

The full procedure, the exceptions to the right of withdrawal, who bears the return shipping costs, and the model withdrawal form are set out in our Returns & Refunds Policy, which forms part of these terms.

You can send a withdrawal notice at any time, including outside our support hours – the date your message reaches us is the date that counts for the 14-day period, not the date we reply.

During the withdrawal period, please handle the product and its packaging with care, and unpack or use it only as far as necessary to decide whether you want to keep it. You are liable for any diminished value resulting from handling beyond that.

Article 9

Faulty goods and legal guarantee

We guarantee that our products conform to the contract, to the specifications stated in the listing, to reasonable requirements of soundness and usability, and to the legal provisions in force at the time the contract was concluded.

Contact us at info@vieirahome.com with your order number, a description of the problem and clear photographs, and we will resolve it. Claims are reviewed during our support hours, listed in article 18 and at the foot of this page. A commercial guarantee given by us, a manufacturer or an importer never affects your statutory rights.

The guarantee does not cover

• Normal wear and tear, or the gradual ageing of natural materials;
• Damage caused by misuse, accident, or failure to follow the care instructions supplied with the product;
• Products that you or a third party have repaired or modified;
• Products exposed to abnormal conditions or otherwise handled carelessly.

We are not responsible for the ultimate suitability of a product for your particular purpose, nor for advice given about its use or application.

Article 10

Discount codes and promotions

Unless stated otherwise:

• One discount code may be used per order, and codes cannot be combined with other offers;
• Codes have no cash value and cannot be exchanged for money;
• Codes apply to product prices, not to shipping costs or taxes;
• We may withdraw or amend a promotion at any time, and may cancel orders where a code has been obtained or used improperly, duplicated, or applied in a way it was not intended for.

If you return part of a discounted order, we refund the amount you actually paid for the returned items, not the full list price.

Article 11

Your account

If you create an account, keep your login details confidential and tell us promptly if you suspect unauthorised use. You are responsible for activity carried out through your account. We may suspend or close an account that is being used fraudulently or in breach of these terms.

Article 12

Acceptable use and content you submit

You agree not to use our shop to break the law, to interfere with its operation or security, to scrape or copy it systematically, or to place orders you do not intend to pay for.

If you submit a review, photograph or other content, you keep ownership of it but grant us a non-exclusive, royalty-free, worldwide licence to use, display and reproduce it in connection with our shop and our marketing. You confirm that the content is yours to give and does not infringe anyone else's rights. We may remove content that is unlawful, offensive, misleading or irrelevant.

Article 13

Intellectual property

The shop and everything in it – text, photographs, graphics, layout, logos and the Vieira Home name – belongs to us or our licensors and is protected by intellectual property law. You may view and print pages for your own personal use. Any other use, including copying our product descriptions or images for a competing shop, requires our written permission.

Article 14

Third-party links

Our shop may link to websites we do not control. We include those links for convenience only and are not responsible for their content, their products, or how they handle your personal information.

Article 15

Availability of the shop

We aim to keep the shop available and its information accurate, but we do not guarantee uninterrupted access. We may suspend, withdraw or restrict all or part of the shop for maintenance or business reasons, and will give notice where that is reasonably possible.

The shop itself accepts orders 24 hours a day. Our customer service team is available during the support hours set out in article 18.

Article 16

Our liability

Subject to that, we are liable for foreseeable loss caused by our failure to meet these terms, and our total liability in relation to any order will not exceed the amount you paid for that order.

We are not liable for business losses. If you use our products for a commercial purpose, we have no liability to you for loss of profit, loss of business, business interruption, or loss of business opportunity.

Article 17

Events outside our control

We are not liable for delay or failure caused by something beyond our reasonable control – including extreme weather, strikes, carrier failures, customs action, power or network outages, or restrictions imposed by public authorities.

If such an event occurs, we will contact you as soon as we can. Where the delay is substantial, you may cancel the affected order and receive a full refund.

Article 18

Complaints and disputes

If something goes wrong, please contact us first at info@vieirahome.com, describing the problem fully and clearly. We acknowledge complaints within 24–48 hours and aim to resolve them within 14 days. If we need longer, we will tell you why and when you can expect a full answer. Making a complaint does not suspend our obligations unless we confirm otherwise in writing.

When you can reach us

You can email us or use the contact form at any time. Our customer service team reads and answers messages during the hours below, in Eastern Time (ET).

Consumers in the EU can also seek help through the European Consumer Centre (ECC) network, which offers free assistance with cross-border purchases within the EU. We are not affiliated with any alternative dispute resolution body and are not obliged to take part in ADR proceedings.

Article 19

Governing law and jurisdiction

These terms and any contract between us are governed by Dutch law, and disputes may be brought before the competent court in the Netherlands.

If you are a consumer, this does not deprive you of the protection of the mandatory rules of the country where you habitually live, and you may also bring proceedings in the courts of that country.

Article 20

General

Severability

If a provision of these terms is found to be invalid, the contract and the remaining provisions stay in force, and the invalid provision is replaced by one that comes as close as possible to its original intent.

No waiver

If we do not insist that you meet an obligation, or delay in enforcing our rights, that does not mean we have given up those rights.

Assignment

We may transfer our rights and obligations under these terms to another organisation. This will not affect your rights.

Whole agreement

These terms, together with our Returns & Refunds Policy, Shipping Policy and Privacy Policy, form the entire agreement between us regarding your order.

Changes

We may amend these terms. The version in force at the time you place an order is the version that applies to that order; the date at the top of this page shows the current version.

Support hours

Our support hours are the hours during which our customer service team is available. They are not a limit on when you can order, send a withdrawal notice, or submit a complaint – the shop and our inbox are open at all times.

Situations not covered

Anything these terms do not provide for is assessed in the spirit of these terms, and any ambiguity is interpreted in the same way.