Vieira Home · Customer Support
Contact Us
We're here to help. Every message gets an answer within 1–2 business days, whichever channel you use.
- Response within 1–2 business days
- Support six days a week, in Eastern Time
- Email, phone and contact form
- Serving all 50 US states
Email us
We reply within 1–2 business days. Include your order number for order-related queries. Messages that arrive outside our support hours are answered on the next business day – the date your email arrives is the date that counts for any deadline in our policies.
Call us
Monday – Friday 08:00 AM – 6:00 PM (ET) and Saturday 10:00 AM – 2:00 PM (ET). Leave a voicemail if we don't pick up and we will call you back within one business day. International number – your carrier may charge international rates.
Contact form
Send us a message
Fill in the form below and we come back to you within 1–2 business days. The form works at any hour, including the days we are closed. The more detail you give us, the faster we can help.
Contact form
Send us a message
For anything to do with an order, always add your order number – it lets us pull up your shipment straight away instead of writing back to ask.
Support hours
When we're around
All times Eastern Time (ET) – the time zone our customers live in, not the one our office sits in. Email and the form reach us at any hour; we answer during the hours above.
Our hours change when we reply, never what you are entitled to. Every deadline in our policies – 48 hours to report transit damage, 30 days to request a return – is met by the time your message arrives.
Before you write
Sort it out yourself
A few things you can handle in less time than it takes to email us.
Track your order
Real-time tracking for your shipment
Start a return
30-day return window, no restocking fees
Order history
View and manage past orders
Frequently asked questions
The questions we get most, answered
If your tracking hasn't moved, note that a parcel can sit on a single scan for a few days during international transit without anything being wrong. Our Shipping Policy explains when it is worth raising a case.
Company
Company information
Vieira Home is operated by JMax B.V., a company registered in Hengelo, the Netherlands. Our own team handles the commercial side, order fulfilment and customer relations directly.
Legal entity & operator
JMax B.V.
Vieira Home is a trading name of JMax B.V.
Lintelerweg 60, 7556 PD Hengelo, The Netherlands
KvK 99820366
VAT NL869146890B01
Reach us
Email: info@vieirahome.com
Phone: +31 6 16107088
Response: 1–2 business days
Shipping to: all 50 US states
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Support hours (ET)
- Monday – Friday
- 08:00 AM – 6:00 PM
- Saturday
- 10:00 AM – 2:00 PM
- Sunday
- Closed
- Holidays
- Closed
Messages received outside these hours are answered on the next business day.
Registered business address – not a returns address. Please email us for a return address before sending anything back.
Vieira Home is a trading name of JMax B.V. · See also our Shipping Policy, Return & Refund Policy and Privacy Policy
Customer support: Monday – Friday 08:00 AM – 6:00 PM (ET) · Saturday 10:00 AM – 2:00 PM (ET) · Sunday closed · Holidays closed
© 2026 Vieira Home, JMax B.V. · Lintelerweg 60, 7556 PD Hengelo, The Netherlands · KvK 99820366 · VAT NL869146890B01 · info@vieirahome.com · +31 6 16107088