Payment Policy

Section 01

Accepted payment methods

These are the payment methods available on vieirahome.com for orders delivered in the United States. Every payment is completed securely at checkout. If a method is not listed here, we do not offer it.

Credit & debit cards

We accept Visa, Mastercard, American Express, Maestro and Union Pay. All card payments are handled by our PCI DSS Level 1 certified payment processor.

PayPal

Pay with your PayPal balance or any card linked to your PayPal account. You are briefly redirected to PayPal to approve the payment and then returned to our checkout. PayPal purchases are additionally covered by PayPal Buyer Protection where its conditions are met.

Digital wallets – Apple Pay & Google Pay

Available on compatible devices and browsers (Safari for Apple Pay; Chrome, Edge and Opera for Google Pay). The payment is authenticated on your own device with Face ID, Touch ID or your device PIN – your card number is never shared with Vieira Home.

Shop Pay

Shopify’s accelerated checkout. If you have used Shop Pay before, your address and payment details are pre-filled and confirmed with a one-time code sent to your phone. Shop Pay on our store is a one-time payment – we do not offer instalment plans or deferred billing of any kind.

When is payment charged?

Not accepted

• Discover, Diners Club and JCB cards;
• Cryptocurrency, wire or bank transfers, money orders and personal checks;
• Cash on delivery and gift cards from other retailers;
• Buy-now-pay-later or instalment services, and any form of subscription billing.

Please do not send payment by any route other than the checkout – we cannot match it to an order. Questions about a payment method? Email info@vieirahome.com.

Section 02

Payment security

Every transaction on vieirahome.com is encrypted, authenticated and processed by certified payment providers. Your card details are handled exclusively by those systems – they never touch our own servers.

SSL / TLS encryption

All pages are served over HTTPS with TLS 1.2 or higher. Everything sent between your browser and the checkout is encrypted end to end – look for the padlock in your address bar.

PCI DSS Level 1

Card payments are processed by Shopify Payments, which holds PCI DSS Level 1 certification – the highest security standard in the payment card industry, covering how card data is handled, transmitted and stored.

3D Secure

We support 3D Secure authentication (Visa Secure, Mastercard Identity Check, Amex SafeKey). When triggered, your bank asks you to confirm your identity with a one-time code, app notification or biometric before approving the payment. Because our merchant account is European, 3DS prompts appear more often than at a purely domestic US store. It never adds cost to your order.

Fraud screening

Every transaction is screened in real time. Unusual patterns – a mismatched billing address, an atypical order size, a high-risk connection – can trigger a manual review, and some orders may need extra verification before we fulfil them.

Manual reviews and our hours

Screening itself is automatic and runs at all hours, but a manual review is carried out by a person during our support hours. An order flagged for review outside those hours waits until we reopen. Nothing extra is charged while it waits, and if we decide not to accept the order, any authorization is released.

Section 03

Currency & pricing

Vieira Home serves customers in the United States. All prices are displayed and charged in US Dollars (USD) – the currency you see at checkout is the currency on your statement.

What the checkout total includes

• The product price;
• Free tracked shipping to your US address;
• Any US sales tax we are required to collect for your delivery address;
• All import duties and customs clearance fees – settled by us before delivery.

No carrier, courier or customs authority will ask you for further payment on delivery. What you see at checkout is what you pay.

Foreign transaction fees – charged by your bank, not by us

Section 04

Order authorization & capture

Here is what happens between placing your order and the charge settling on your statement – useful to know if you see a “pending” amount.

Section 05

Failed payments

If a payment fails at checkout, no order is created and nothing is charged. These are the usual causes, roughly in order of how often we see them.

• International transaction block – your bank blocks cross-border online purchases. The most common cause on our store, since our merchant account is European;
• 3D Secure not completed – the verification window was closed or timed out;
• Card details mistyped – number, expiry date, CVV or billing ZIP;
• Insufficient funds or a limit reached – the amount exceeds your balance, daily limit or per-transaction limit;
• Expired card.

How to resolve it

When you can reach us

You can email us at any hour. Our customer service team reads and answers messages during the hours below, in Eastern Time (ET).

Section 06

Refund payments

Refunds always go back to the original payment method used at checkout – never to a different card or account. Whether an order qualifies for a refund is governed by our Return & Refund Policy; this section covers how the money travels once a refund is issued.

Timelines start when we initiate the refund – you receive a confirmation email at that moment. The final posting speed is controlled by your bank or card network, and cross-border settlement can add a day or two.

Refunds are initiated by a person, so they are initiated during our support hours. An approved refund requested on a Sunday or a holiday goes out on the next business day, and the timeline in the table runs from there.

Partial refunds

If only part of an order is refunded – one item from a multi-item order, say – the partial amount appears as a separate credit on your statement alongside the original charge, and you receive an itemised confirmation email.

Refund not showing?

If 10 business days have passed since our refund confirmation (14 for Maestro or Union Pay) and nothing has appeared, check with your bank first – refunds sit in issuer processing longer than charges do. If your bank confirms nothing is pending, email info@vieirahome.com with your order number and we will trace it with the processor.

Section 07

Legal & compliance

Vieira Home is operated by JMax B.V., a private limited company registered in the Netherlands (KvK 99820366, VAT NL869146890B01). Our payment processing complies with applicable Dutch and EU financial regulation and with the consumer protection rules of the US market we serve.

FTC disclosure

In line with Federal Trade Commission guidelines, all payment terms are disclosed before you pay: the checkout shows the full order total – product, shipping, any applicable tax and import duties – before you confirm. We use no negative-option billing, no hidden auto-renewals and no subscription billing of any kind.

CCPA & GDPR

California residents have rights under the CCPA/CPRA regarding payment-related personal data. Because JMax B.V. is established in the Netherlands, our processing is additionally subject to the EU GDPR. Payment data (card type, last four digits, amount, status) is used to process your order and is never sold. Full details in our Privacy Policy.

SCA & 3D Secure

EU Strong Customer Authentication applies when both the merchant’s acquirer and the cardholder’s bank are in the European Economic Area. Since most of our customers pay with US-issued cards, SCA is generally not mandatory on your payment – but 3D Secure is still applied as a fraud control, and more often than at a domestic US store. It adds a verification step, never a cost.

Data retention

Transaction records (amount, card type, last four digits, status) are retained for accounting, fraud prevention and legal compliance. As a Dutch company we are subject to a statutory seven-year retention duty for accounting records under Dutch tax law, alongside applicable US record-keeping requirements.

What we receive – and what we never receive

• We receive: card type, the last four digits, payment status (approved or declined), transaction ID and amount – used to fulfil your order and support you.

• We never receive: your full card number, CVV or PIN. Those are handled entirely by Shopify Payments and the certified processor – our systems have no access to them at any point.